27 January 2023
During a routine inspection
Where they do, we also consider any wider social care provided. At the time of the inspection there was 1 person receiving personal care.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People's experience of using this service and what we found
Right support
People were given choices that promoted their independence.
People were fully involved in making decisions about the support they received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People received care from staff who treated them with dignity and respect and encouraged their independence. Care was personalised and promoted people's individuality and human rights. Care plans reflected people's wishes and preferences for care. Staff understood how to support people stay safe from harm or abuse.
Right culture
Staff promoted equality and diversity when supporting people.
There were systems in place to monitor the quality of the services provided, however it was noted the service had only been operating for 3 weeks and would need time to embed these systems.
People and staff had opportunities to give feedback about the service and quality of care. They felt listened to and were confident any issues would be resolved in the right way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 January 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.