- Care home
The Granby
Report from 23 September 2024 assessment
Contents
Ratings
Our view of the service
We carried out an assessment of this service to follow up on some concerns we had received. We looked at 16 quality statements under the key questions of safe, responsive and well led. The assessment included site visits on the 18 and 23 September 2024.
The service did not always have safe systems for appropriate and safe handling of medicines. At the time of assessment, the service had only recently implemented a new electronic medicines system which was not always effective in assisting with the safe administration of medicines. Work was required to ensure areas of risk in relation to the environment and care planning were acted on. People did not always receive prompt care due to the staffing levels at the service. Governance systems in place did not always identify or address the issues found at this inspection.
Records were in place to show people’s capacity had been assessed and best interest decisions made when required. Staff told us the registered manager was approachable and supportive. Systems were in place to ensure people were engaged in the community and activities were organised.
We identified breaches of regulation in relation to staffing, medicines and governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People expressed concerns regarding staffing levels at the service which meant they at times had to wait for care. Some people raised concerns regarding staff, and these had not always been escalated and reported. People’s bedrooms were clean, and they told us they were happy with their rooms. We received mixed feedback if people felt listened to, the registered manager told us they where working to improve meetings for people to be involved in the service.