4 April 2012
During a routine inspection
Two people we spoke with told us that they were happy living at Valentine House and found the care staff to be very good and the care to be appropriate.
Two people we spoke with told us that they were happy living at Valentine House and found the care staff to be very good and the care to be appropriate.
People also told us that they felt safe and that, if they had any concerns or worries, they would discuss them with their relative or a member of staff.
Since May 2010, surveys have been forwarded to people who use the service, their friends and relatives, and staff who work at Valentine House about the quality of the service and/or facilities provided at the home. Records told us that 11 out of 33 friends/relatives responded to the survey. One relative recorded 'We are very happy with the service and care which has reflected in the person's improved health and condition'.
Support staff told us that changes to the environment on the Dementia Unit were having a positive impact on people who use the service e.g. people appeared much calmer and more relaxed.
Staff told us they have received Dementia training or are in the process of receiving this training. Staff told us that they have found this very beneficial and useful and are trying to apply their learning to everyday practice.
Records showed that 13 out of 35 members of support staff responded to the service's Quality Assurance process implemented in May 2010. The results told us that 93% of staff felt their training needs 'were being met' and 7% of staff told us that 'sometimes' their training needs were met.