Willow Bay

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Willow Bay Care Home is a residential care home providing accommodation with personal care for up to 5 people. The service provides care to people with a learning disability and/or autistic people. Our on-site assessment was unannounced on 8 July 2024. We looked at quality statements relating to areas in Safe, Effective, Caring and Responsive. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic. The service met this guidance. Staff had received training and demonstrated a good understanding of their responsibilities to support people to manage risks. Staff told us they were well supported in their roles and there were enough staff to support people safely.

People's experience of this service

The feedback from people and relatives demonstrated they were happy with the care and support the service provided. People were supported by staff who knew them well and who had been appropriately trained and safely recruited. Comments included, “I think it’s a fabulous place.” And, “I am very happy with [relative] living at Willow Bay.”