19 February 2014
During a routine inspection
Care plans included details of the way people preferred to be supported and the things they liked to do. People's cultural identity was recognised and there was a plan for how cultural needs should be met. People's health needs were met.
There were systems in place to protect people from the risks associated with the administration of medicines.
Staff were supported through regular meetings with their manager. There were opportunities for training.
People using the service and staff were able to contribute to suggestions for running the service. There was evidence that learning from incidents took place and appropriate changes were implemented.