We carried out a review of the data available to us about Oasis4life (F&D) Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oasis4life (F&D) Healthcare Ltd, you can give feedback on this service.
Oasis4Life (F&D) Healthcare Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 8 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a good standard of care which met their personal preferences. Some areas of the care records required further detail to ensure all risks and care needs had been reviewed. However, staff knew the people well and kept them safe.
People received their medicines safely as prescribed. However, some records needed improvement. When administering a medicine which had a variable dose, staff did not always record the amount given. Records for the correct storage and application of topical creams also needed expanding to ensure staff had access to all information relating to the safe management of topical creams. There was no impact to the people due to these concerns however, we have made a recommendation about this.
Staff received training on how to provide care and their competency was checked in all main care areas to ensure they continued to follow best practice.
People and their relatives gave positive feedback about the service. One person told us, “I’m really delighted with them all, they do a wonderful job.” One relative said, “We are highly satisfied, they are really good.”
People felt confident in the registered managers ability to deal with any concerns raised. There was an open culture in the service with people and staff being able to discuss any care needs directly with management team. Changes to care were made quickly and the service tried to be flexible to suit people's preferences.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 February 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about the service and to provide the service with a rating.
Recommendations
We have made a recommendation to the provider in relation to the recording of some medicines.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.