This inspection took place on 17 and 19 January 2017 and was announced. We gave the registered provider 24 hours’ notice to ensure someone would be available at the office.Village Care Limited - 3c Wesley Place provides care to people living in their own homes. On the day of our inspection there were 84 people using the service.
The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We last inspected the service in December 2014 and rated the service as ‘Good.’ At this inspection we found the service remained ‘Good’ and met all the fundamental standards we inspected against.
People felt safe using Village Care Limited - 3c Wesley Place.
The registered provider had an effective recruitment and selection procedure in place. Any staff absences were covered by the registered provider’s own permanent staff. People who used the service and their family members said staff usually arrived on time and stayed for the agreed length of time.
Accidents and incidents had been appropriately recorded and risk assessments were in place for people who used the service and staff.
The registered manager understood their responsibilities with regard to safeguarding and staff had received training in the protection of vulnerable adults.
There was a safe system in place for the management of medicines and medicines administration records were completed accurately.
Staff were suitably trained and training was arranged for any due refresher training. Staff received regular supervisions and appraisals.
The registered provider was working within the principles of the Mental Capacity Act 2005 (MCA).
People were protected from the risk of poor nutrition and staff were aware of people’s nutritional needs. Care records contained evidence of visits to and from external health care specialists.
People who used the service and family members were complimentary about the standard of care provided by the staff at Village Care Limited - 3c Wesley Place and staff treated people with dignity and respect.
Care records showed that people’s needs were assessed before they started using the service and care plans were written in a person centred way.
Staff supported people who used the service with their social needs.
People who used the service and family members were aware of how to make a complaint.
Staff felt supported by the registered manager and were comfortable raising any concerns. People who used the service, family members and staff were regularly consulted about the quality of the service. People and family members told us the management and office staff were approachable.