11 August 2014
During an inspection looking at part of the service
As a result of the last inspection we set compliance actions for care and welfare and assessing the quality of the service and took enforcement action to ensure there were adequate staff to provide appropriate care.
Since the last inspection we received further concerning information regarding the number of staff available to provide care for people. Therefore part of this inspection also reviewed those concerns.
At this inspection we found the provider had taken appropriate actions to achieve compliance. Arrangements had been put into place to increase the number of staff. This meant people were receiving their care at times that better suited their needs and preferences. A new system for assessing people's needs in order to determine the number of staff required had been introduced. Action had been taken to ensure that the provider organisation increased their reviews of the service in order to more regularly assess and monitor the quality of the service for people.
We spoke to five people who used the service, eight staff as well as the registered manager and deputy manager. We spoke briefly to the Chief Executive of the provider organisation who was visiting the service in order to speak to people and staff.
The people who used the service told us they were happy at the home and their needs were met. One person said, 'I've settled in well here. The staff can't be praised enough for what they do for me'. Another person said, 'The staff are good. I never have to wait too long when I need them, usually only two or three minutes. Sometimes I need to wait 15 minutes for help with the toilet but they come and explain this to me straight away'.
All the staff we spoke with told us that the recent increase in staff numbers meant they were less rushed when helping people with their care. The staff told us they were able to assist people at a time of people's choosing rather than when the staff had time. The staff said the increase in staff had made a difference to both their morale and the time they were able to spend caring for people. During the inspection our observations and our review of the records confirmed the staff's view that there were enough staff to provide appropriate and safe care.