We carried out a review of the data available to us about Unity Care Specialists on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Unity Care Specialists, you can give feedback on this service.
Unity Care Specialists is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 18 people receiving personal care.
People’s experience of using this service and what we found.
People and their relatives told us they received safe care. Staff understood people’s risks relating to their care and managed risks well. Medicines were managed safely, and staff understood how to protect people from abuse. People received a reliable and consistent service. The provider was working on ensuring full employment histories were always obtained as part of their pre-employment checks. The service managed incidents affecting people’s safety well.
Work was underway to ensure care plans were consistently holistic and person-centred. Staff had received relevant training and underwent an induction which helped to ensure they understood their role and responsibilities. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care was person-centred and promoted people’s dignity, privacy, and human rights. People received support which was based around their needs, choices, and preferences and had access to information in formats they could understand. Staff worked alongside healthcare professionals to provide end of life care which was holistic, and person centred and helped to ensure people had a dignified death that was as comfortable as possible.
Governance processes were mostly effective and helped to ensure people received safe care and support. The inspection identified some areas where records relating to people’s care and those relating to recruitment needed to be more robust. Whilst the provider was taking action to address this, more time was needed for us to be fully assured that these improvements had been embedded. The registered manager had a clear vision for the direction of the service and had fostered a culture where staff felt valued and where people’s individuality was promoted. The provider sought feedback from people, and those important to them, and used this to develop the service. The leadership team worked effectively with health and social care professionals to meet people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 March 2022, and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not previously been inspected.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.