People told us, "They sent information and the programme was explained to me" and "They came to see me and told me what they did and went through everything with me when I arrived. I knew what I was letting myself in for". People were given sufficient information to enter this six month program of rehabilitation.People said, "The programme is working very well for me", "I think I will succeed this time" and "The program helped me 100%. It gave me a fresh start and it taught me coping skills". People were very confident the rehabilitation programme was working and that they would be successful in returning to a useful life.
People told us, "We set targets or goals and write them down to record my progress", "They sit down with me and we write down what I need. I had my say in what help I needed" and "I get all the help and support I need to remain independent. The support and guidance is always there and it has changed my life". People were able to sit and discuss issues with staff to help formulate plans of care to help record their progress on the programme.
People said, "My key worker is there to help me as a safety net should I have any problems", "I feel safe enough here. There are the odd incidents. I have never felt threatened by anybody" and "I feel safe here. If I had any concerns I could talk to the manager. When I need staff they have been there". People felt safe and able to voice any concerns they had at this care service.
People were very complimentary about staff who were employed at the care service and thought they had the knowledge and experience to look after them.
People thought they were able to have a say in how the home was run. They attended group and solo meetings to discuss any changes they thought were needed. People said staff responded to their changing needs and aspirations.
People commented in completed survey forms, "Since being here my life has changed beyond belief. I will always be grateful to the group facilitators and management for the amazing job they do. All the staff here are truly blessed', 'I have been shown a new way of life. I have had my ups and downs and did not think I would complete the course. Thanks to the staff and peer group for the help and support I did. My poor behaviours have been replaced, one by one, with qualities which will help my recovery and in society', 'They have given me the foundation of what my life is to become and I am eternally grateful', 'They have taught me how to live, forgive and be happy for once' and 'I am very satisfied with the dedication of staff, their experience and knowledge of recovery and the way they inspired me with hope'. People who went through the programme felt it had worked for them and they had the skills to cope with day to day life in the community.