24 June 2014
During a routine inspection
Two inspectors carried out this inspection, they were supported by a British Sign Language (BSL) interpreter. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?
Below is a summary of what we found.
If you want to see the evidence that supports our summary please read the full report.
Is the service safe?
People were being cared for in an environment that was safe. Bedrooms were clean and the home was free of any trip hazards. Current maintenance records were seen.
Is the service effective?
Each person using the service had a key worker assigned to them. People knew who their key worker was and they met regularly with them. Staff working at the home were provided with training that was relevant to them and enabled them to care for people more effectively.
Is the service caring?
People told us they enjoyed living at the home and we observed staff treating people with respect. Care plans had been developed in a person centred format which considered the individual needs of people using the service.
Is the service responsive?
Regular residents meetings were held, some of which were facilitated by an advocate. People did a range of individual and group activities of their liking.
Is the service well-led?
The registered manager completed a number of audits around the home including health and safety and medication audits. Incidents were recorded and actions taking in response to them.