About the service: Bluebird Care (Isle of Wight) is a domiciliary care agency registered to provide personal care for people who require this due to old age, illness or disability. At the time of the inspection the agency was providing care for approximately 110 people living on the isle of Wight.
People’s experience of using this service:
¿ We received positive feedback from people about the service. All people who used the service spoke very highly of the care staff.
¿ People told us they felt safe and secure when receiving care.
¿ People’s risk assessments and those relating to their homes’ environment were detailed and helped reduce risks to people while maintaining their independence.
¿ People told us they had been involved in care planning and care plans reflected people’s individual needs and choices. Staff were responsive to people’s needs, which were detailed in care plans.
¿ People were cared for with kindness and compassion. There were examples of when staff had undertaken extra tasks to provide people with a higher quality of life.
¿ People were supported to meet their nutritional and hydration needs and staff contacted healthcare professionals when required.
¿ Staff had an understanding of consent and were clear that people had the right to make their own choices.
¿ Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes.
¿ There were sufficient numbers of care staff to maintain the schedule of visits. Staff told us they felt supported, received regular supervision and training.
¿ People felt listened to and a complaints procedure was in place. The provider sought feedback from people through the use of a regular reviews and a yearly survey.
The service met the characteristics of Good in all areas. More information is in the full report.
Rating at last inspection:
The service was rated as Good at the last full comprehensive inspection, the report for which was published in October 2016.
Why we inspected:
This was a planned inspection based on the previous inspection rating.
Follow up:
We will continue our routine monitoring of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk