St Anns Care Home

Updated 3 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

St Anns Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. St Anns Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 6 people who used the service, 1 relative of a person who use the service, 3 care staff, the chef, the acting manager, and the registered manager. We looked at multiple records including care plans, risk assessments, medicine records and audits.

Updated 3 October 2023

About the service

St Anns Care Home is a residential care home providing personal care to up to 39 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 37 people using the service.

People’s experience of using this service and what we found

People told us they felt safe in the service, and staff understood the signs of abuse and knew how to report them. Risk assessments were in place to ensure people were safely cared for.

Staffing levels were adequate to keep people safe in the service, and people said that staff gave them help promptly when they required. Medicines were safely stored and administered by staff who were trained to do so.

Lessons were learned from any mistakes made, and any accidents and incidents were reviewed and acted upon to maximise safety within the service.

People, their relatives, and staff told us the service was well managed and led. There was a positive atmosphere within the home and people were treated with respect.

Systems and processes were in place to ensure that all aspects of the service were checked on and actions taken as required.

People and staff were engaged with and listened to and were able to feedback on their care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 November 2017).

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St Anns Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.