6 June 2013
During a routine inspection
People we spoke with said that they liked using the service. In recent feedback people and their families rated the quality of the service positively. One relative said that they were "very pleased" with the service offered and one relative said that staff were "keen to make [people's] lives better". Before people started using the service senior staff undertook an assessment to see what people's care and treatment needs were and whether they would be able to meet them.
Medicines were safely administered. Each individual person using the service had blister packs which contained their medications. We saw written records of weekly checks of the medications and the administration records to ensure that they had been administered correctly.
Appropriate checks were undertaken before staff began work. The provider had an effective system to regularly assess and monitor the quality of service that people receive.