We carried out a review of the data available to us about Caronne Care Essex Branch on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caronne Care Essex Branch, you can give feedback on this service.
Caronne Care is a domiciliary care agency providing the regulated activity of personal care to people in their own homes. The service provides support to children and young people, young adults under 65, older people and those living with dementia, people with a physical, sensory, learning disability and autistic people, people who misuse drugs and alcohol and those with mental ill health. At the time of our inspection, 46 people were receiving personal care.
People’s experience of using this service and what we found
People received safe care from staff who knew them well. There was a safeguarding policy in place and the registered manager and staff knew how to identify and report any concerns.
The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited, with minor improvement needed.
Staff supported people with their medicines. People told us they received their medicines on time. Staff had access to personal protective equipment and there were effective infection prevention and control measures in place.
Staff had received an induction and training to enable them to meet people’s needs. We saw that supervisions and spot checks for staff were carried out and staff told us they felt supported to perform their role by the management and office team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and kind. They provided care and support to people in a respectful way.
The service carried out an assessment of each person’s needs and how they liked to be cared for and care plans included guidance for staff on how to meet those needs. Assessments of people at risk were identified and plans put in place to mitigate those risks.
People’s nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet. No-one at the service was receiving end of life care.
The registered manager sought support and liaised with health and social care professionals when needed. As a result, staff met people’s need safely and effectively.
People, relatives and staff spoke positively about the management of the service. Governance systems were in place to monitor, maintain and improve the quality of the service.
At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 February 2022 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.