• Care Home
  • Care home

Lanercost House

Overall: Good read more about inspection ratings

Berkley Grange, Newtown Road, Carlisle, Cumbria, CA2 7PW (01228) 595138

Provided and run by:
Barchester Healthcare Homes Limited

Latest inspection summary

On this page

Background to this inspection

Updated 11 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector, 1 regulatory coordinator and 2 Experts by Experience. A regulatory coordinator is a new role which is part of the new inspection team changes within The Care Quality Commission. They were shadowing the inspection and talking to staff. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Lanercost House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Lanercost House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We contacted the local authority safeguarding team, the local infection control team, the local fire service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We spoke with 18 people about their experience of the care provided. We spoke with 20 relatives to gain their feedback on the care provided to their loved one. We spoke with the registered manager, deputy manager, 2 unit managers and the regional manager. We gained feedback from a further 14 members of nursing and care and support staff.

We contacted the 12 health and social care professionals to gain their feedback and received responses from 6.

We reviewed recruitment records for 4 staff and a range of records relating to the management of the service, including audits, risk assessments, and policies. We also reviewed the care plans of 8 people who lived at the home.

Overall inspection

Good

Updated 11 January 2024

About the service

Lanercost House is a residential care home providing personal and nursing care for to up to 82 people. The service provides support to people with physical and mental health conditions, including those living with dementia. At the time of our inspection there were 67 people using the service.

People’s experience of the service and what we found:

People were safe. Monitoring and quality assurance checks were completed, including on the care provided, the premises and equipment.

People’s medicines were managed well. We made a recommendation to further enhance this.

There were enough safely recruited staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were fully supported, and the management team were well known. The staff and management team were kind, caring and responsive and promoted a person-centred ethos.

A significant refurbishment programme was underway with a further unit to be fully decorated and modernised in the early new year. Suitable infection control procedures were followed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good published 26 June 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘All inspection reports and timeline’ link for Lanercost House on our website at www.cqc.org.uk.

Recommendations

We made one recommendation regarding medicines management.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.