Tixover House

Updated 24 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about staffing at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 9 February 2022 and was unannounced.

Updated 24 February 2022

About the service:

Tixover House is a registered care service providing care for up to 48 older people. It is situated close the village of Tixover in Rutland. On the day of our inspection visit there were 42 people using the service.

What life is like for people using this service:

Some people used the service from time to time when they came for short stays. A person who returned to the service had not had their latest needs documented which meant staff had no care plan to follow. They had not been supported in line with their preferences.

The provider’s complaints procedure was not consistently followed. A complaint received in December 2018 had not been responded to strictly in line with the complaints procedure.

People told us that they felt safe living at Tixover House. People were cared for by enough staff who understood how to keep people safe from harm and abuse. People told us that they received their medicines on time.

People were supported by an experienced staff team who had the relevant training and support to meet people’s needs. Staff supported people with their nutritional needs and to access health services when they needed them.

People were supported to have the maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and treated people with dignity and respect. People were supported to make their own choices and were encouraged to be as independent as possible. Staff understood people’s preferences and care was delivered in line with people’s wishes and needs.

The management team and staff shared the same values and aims and objectives for the service. The registered manager carried out health and safety checks of the premises and equipment. Accidents and incidents were recorded and action taken where necessary to keep people safe.

At this inspection we found the evidence continued to support the rating of good for key questions Safe, Effective, Caring and Well-led but not for Responsive which we have rated as requires improvement. The overall rating is Good.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Rating at last inspection: Good (report published on 11 August 2016).

More Information is in the detailed findings below.