14 July 2011
During a routine inspection
People said staff were very friendly; one person said 'staff talk to you about your care; they listen; they are more like friends than carers'. People said there was enough staff although they recognised that staff were busy and work across the home rather than in one area.
People said the home provides daily activities, including weekly pet therapy sessions and visits to the garden centre. One person said she goes out locally with a carer.
People said they liked the food, were given choices and they had enough drinks. One person said her mothers' dietary and fluid intake had been monitored.
One person said the cleaners were very good and said her room and the home were kept clean.