18 June 2013
During a routine inspection
'To begin with I had to use the service as part of my probation, but now I come here for me and I really want to be free of drugs and for the first time I feel I can do it. This place is brilliant the staff are great no one judges you and they really want you to succeed.'
'They have made a real difference in my life they have made me realise I deserve a different life and they are helping me to get it.'
An identified recovery worker system was in place that allowed people to build positive and long term relationships with staff this enabled them to offer personalised support when engaging with other agencies and professionals. Some comments made by people were:
'The staff are always at the end of a phone if you need to speak to them between appointments. If I ring up and say I'm in a bad place they always tell me to come in and if my recovery worker can't see me then another one will.'
We looked at three staff files that showed there was a robust and consistent approach to the recruitment and selection of employees. Records showed there were effective systems in place to monitor and audit the quality and safety of the service.