The Care Quality Commission

Archived: Wickham

Knights Chambers, The Square, Wickham, Fareham, Hampshire, PO17 5JW (01329) 830278

Provided and run by:
Greenbanks Homecare (Southern) Limited

All Inspections

17 January and 8 February 2011

During a routine inspection

Overall people receiving the service and their relatives were very satisfied. They said the staff were 'brilliant' and 'marvellous'. They said they had no complaints and found the service well organised and flexible. They were pleased with the punctuality of staff and with the communication between them and the office. They said any changes were told to them.

Staff told us they thought care needs of people were always met and that they did a good job. Mostly they said the training was good although one staff member said some of it was not relevant.

Staff said they did not think the communication was good between themselves and the office and they did not always feel well supported. One said they did not feel the workload was well coordinated geographically, making it difficult to stick to timings.