Dat Healthcare Ltd

Updated 27 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection so that we could be sure there would be someone available in the office to support the inspection.

What we did before the inspection

We reviewed information we’d received about the service since registration. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with 2 people receiving care and one relative. We received written feedback from two members of staff and spoke with the registered manager. We reviewed care plans for 3 people receiving personal care and looked at other records relating to the running of the service such as staff recruitment files and complaints procedures.

Updated 27 May 2023

About the service

DAT Healthcare is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 7 people using the service of whom 3 were receiving personal care.

People’s experience of using this service and what we found

People received good care from staff who were kind and caring and treated people with respect. People had opportunity to build positive relationships with regular staff who understood their needs well. People were involved in planning their care and care was closely monitored to ensure it continued to meet people’s needs.

People were safe because staff had checks in place to ensure they were suitable for their role. This included gathering references and carrying out Disclosure and Barring Service (DBS) checks. There were enough staff to ensure visits were carried out on time. The registered manager was in the process of recruiting more staff to facilitate growth of the business. Staff were trained in safeguarding and knew how to report concerns. There were procedures in place to administer medicines safely.

Staff received good training and support to enable them to deliver care effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was responsive to people’s needs and flexible as people’s needs changed. There was a complaints procedure in place and people were given information about how to raise concerns. People were supported to take part in social activities that were important to them.

The service was well led. The registered manager was able to keep good oversight of the service through regular contact with people receiving care. The registered manager had given thought to how to develop the management structure of the service as it grew bigger and planned to create care coordinator roles.

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.