We spoke with five people who used the service, three members of staff and the registered manager. People can only enter the programme once funding has been agreed and there is an aftercare plan in place. Once people have been accepted onto the detoxification plan they are able to take up their place when it suits them. The manager told us, 'some people have families and need to arrange things prior to moving to Grieg House. It's better that way as they can then concentrate on their recovery.'
All the people we spoke with were happy with the care they received. One person using the service said, 'I feel I'm treated well and they [the staff] care.' Another person said, 'I was very anxious but the staff have been brilliant. They are really helpful and always there if you need them.'
While we were visiting we heard staff talk to people in a patient, polite and friendly manner. We heard them ask for permission to enter people rooms.
Greig House has been newly refurbished and offered spacious, clean and tidy accommodation with some en-suite facilities. There were two shared lounge areas, a dining room, a kitchen and clinical rooms. There was a large rear garden.
There were sufficient numbers of suitably qualified and experienced staff.
People knew how to complain and the procedure that would be followed.