27 January 2014
During a routine inspection
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. One person who used the service told us: 'I can make changes if I want to.'
People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. One Shared Lives worker told us: 'Support is great. We are often in contact; they are only ever a phone call away.'
People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.