14 February 2013
During a routine inspection
We observed that staff communicated well with people and promoted a supportive environment. We found that equipment was in good repair and that a system was in place for servicing and repairing equipment as needed. Procedures were in place to ensure that there were enough staff to care for people and people we spoke with said there were enough staff to look after them.
We saw that a complaints policy was in place and that complaints received were handled in line with the policy.
In this report the name of a registered manager, Francoise Patricia Savrimootoo, appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time but have since been removed.