16 July 2013
During a routine inspection
At the time of our inspection there were 22 residents living at Chantry House. The majority of the people who used the service were living with dementia and had limited ability to communicate with us verbally. However, we did speak with three people who used the service. One person told us, 'They are very busy here.' Another told us, 'Staff are nice they help me with my bath.'
We looked at the care records of four people who used the service. The provider told us within their action plan that a new personal care plan would be implemented and updated by 30 June 2013. We found that not all care plans were up to date as described within the provider's action plan. However, staff had been delegated to carry out this task and we saw that work was in progress.
We spoke with seven care workers and looked at training and supervision planning records. Staff told us that the morale had improved in the service since our last inspection. One staff member told us, 'I have at last had a supervision meeting and feel well supported by the management team we have now.' Staff also told us that they felt confident that their training and development needs would be supported.