30 November 2021
During a routine inspection
Greenhive House is a residential care home providing personal care for up to 48 adults. At the time of the inspection 37 people were living at the service, including older people, people with physical health conditions and people living with dementia.
Greenhive House accommodates people in one building across three units, with each person having their own bedroom and en-suite bathroom. There were also communal living and dining rooms, a main kitchen, smaller kitchenettes on each unit and access to a secure garden.
People’s experience of using this service and what we found
People and their relatives praised the kind and compassionate attitude of the staff team and how they were treated with respect. One relative said, “I can’t fault them. They are treated so well, staff are amazing. They are very attentive, engaging and never ignored.”
We observed a range of positive interactions between people and the staff team throughout the inspection, with staff responding appropriately and in a timely manner to changes in people’s needs. There was a warm and homely environment, with people relaxed in the presence of staff.
People and their relatives told us they had been well supported throughout the COVID-19 pandemic and the provider worked in line with current guidelines to support safe visiting. One relative said, “The home is clean, staff always wear their masks and keep their distance. You can see they are very aware of the guidelines.”
Staff had a good understanding of how they needed to support people to help to keep them safe.
People's care records were clear about the level of risk or what actions were required to reduce any risks to their safety.
People were supported to access healthcare services and had support and input from a range of health and social care professionals if their needs changed. A health and social care professional commented positively about the care and support people received and felt staff were responsive to their changing needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and their relatives were positive about the management of the service and the management team had a visible presence across the home. People were cared for by a motivated staff team who felt valued and supported to carry out their duties.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 15 September 2017)
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service. If we receive any concerning information we may return to inspect.