Background to this inspection
Updated
6 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. We also received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 23 February 2021 and was unannounced.
Updated
6 March 2021
About the service
Whorlton Grange provides accommodation for up to 51 people with residential care needs. At the time of the inspection, 46 people were using the service. Some of the people were living with dementia.
People’s experience of using this service and what we found
People felt safe and were cared for by kind and compassionate staff. People and relatives praised the staff team. People felt safe and personal belongings, including finances were looked after well.
People received their medicines in a safe way and on time.
The environment was clean and tidy and people had signage to help them find their way around the service. Visitors to the service did not always sign in/out and we have made a recommendation about this.
People’s care records and risk assessments were regularly reviewed to make sure people’s needs were met. We did find a small number of gaps which were updated.
Staff were suitably skilled to meet people’s needs and there was a robust recruitment procedure in place. There were enough staff to support people and call bells were answered within suitable timescales. Staff said it was busy at times. The management team were going to further monitor this.
People’s diet needs were fully met and any issues arising were reported to health care professionals for additional support.
People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.
Activities were in place and a new activity coordinator was being sort to further enhance this.
There were systems in place to check the quality and safety of the service and learn from any issues arising. The deputy operations manager was providing day to day management cover to the service as they recruited to the post of manager with the support of a deputy operations manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was requires improvement (published 20 February 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. The service has improved and is now rated good.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.