25 May 2022
During a routine inspection
Queensmount Care Home is a residential care home providing personal and nursing care to up to 49 people. The service provides support to older adults. At the time of our inspection there were 47 people using the service.
People’s experience of using this service and what we found
People received exceptionally safe care from staff that had been empowered to speak up, address poor practice and promote equality and diversity. People told us they felt safe and trusted the staff team.
A person- centred approach had enabled positive risk taking which meant people’s rights and freedoms were being respected. Innovative, holistic therapies were trialled to manage risks associated with people’s mental wellbeing, new equipment was being introduced to reduce risks associated with skin damage and falls. Health and safety training had included mock scenarios of emergency situations to ensure staff understanding and competence.
People were supported by enough staff who had recruitment checks to ensure their suitability to work with older people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by staff that had undertaken an induction and received on-going training and support that enabled them to carry out their roles effectively.
People had their eating and drinking needs understood and met. People had access to a range of healthcare services and were involved in decisions about their health and well- being.
Queensmount provided an environment that enabled people to maximise their independence and provided both social and private areas with accessible outdoor space. People were involved in decisions about the environment.
Staff demonstrated outstanding care and kindness and demonstrated a passion for enabling people to be the very best they could be. A culture of inclusiveness was embedded in the care provided and staff respected people’s individuality. People were involved in decisions about their care and had their dignity, privacy and independence respected.
People were supported to maintain friendships and enjoy past interests and hobbies. People’s relatives and the local community were an integral part of the home. Staff were passionate about enabling people to achieve their dreams and imaginative in making important events happen.
People received outstanding end of life care that provided thoughtful, kind, professional support to both the person and their loved ones.
The home was exceptionally well led with a culture that was positive, inclusive, enabling and achieved high standards of care for people. Management initiatives motivated staff and created a ‘can do’ culture.
Diversity was celebrated and ensured an inclusive approach to engaging with people and developing the service. Management collaboration with other agencies maximised opportunities for people to receive outstanding care. Outstanding practice had been shared within the organisation nationally.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was outstanding (published 8 June 2019).
Why we inspected
We undertook this inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed to seek assurance about this decision and to identify learning about the DMA process.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.