30 May 2012
During a routine inspection
People told us "I like it here" and "I like the staff". We observed positive and sensitive interactions between people using the service and staff.
People said they were involved in planning the care and support they needed. They told us about the activities they enjoyed. One person said "there are always things to do including movie nights, bingo, pamper sessions and computer sessions and cooking".
We saw that people were involved in regular meetings where they could express their views and bring ideas for improvements. People had access to a local advocacy service so they could talk to an independent person in confidence if they wanted to.