15 February 2022
During an inspection looking at part of the service
Cooper House is a residential care home providing personal and nursing care for up to 80 people. The service provides support to older people some of whom are living with dementia. The home is purpose built with accommodation provided in separate units over three floors, each with their own facilities. At the time of our inspection there were 42 people using the service.
People’s experience of using this service and what we found
Medicines were not always managed safely which placed people at risk of harm. The provider was working with external specialists to monitor subsidence issues with the building. However, we were not assured the risks had been fully mitigated.
We found improvements had been made since the last inspection which had resulted in better outcomes for people using the service. People received person-centred care. Staff knew people well and understood how to support people who were distressed or anxious. Staff were kind, caring and compassionate. They treated people with respect and maintained their dignity.
Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. Care records provided detailed information about people’s needs and preferences.
There were enough staff to meet people’s needs. Recruitment processes ensured staff were suitable to work in the care service. Staff were trained and had received recent supervision. Communication systems had improved; a range of daily meetings ensured managers and staff were kept updated about any changes.
Leadership and management had improved. The manager had good oversight and knowledge of the service and monitored and supported the staff team making sure the quality of care was maintained. Quality assurance systems were effective in identifying and addressing issues, although medicine audits needed to improve. Accident and incidents were analysed and lessons learned were shared with staff. The provider had an ongoing improvement plan to ensure improvements were sustained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was inadequate (published 28 July 2021) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made in relation to these breaches.
This service has been in Special Measures since 28 July 2021. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
We carried out an announced comprehensive inspection of this service on 27 May to 11 June 2021. Breaches of legal requirements were found. We served warning notices in relation to Regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and requirement notices in relation to Regulations 10, 13 and 18.The provider completed an action plan after the last inspection to show what they would do and by when to improve.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions Safe, Caring and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from inadequate to requires improvement. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cooper House Care Home on our website at www.cqc.org.uk
Enforcement
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
We have identified two breaches in relation to medicines and the premises at this inspection. Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.