12 February 2014
During a routine inspection
We saw that people were supported by staff in a caring and sensitive way. One person indicated to us that they were happy living in the home. We saw that staff promoted people's independence, for example, people were supported to attend activities in the community.
We spoke with some relatives of people who used the service over the telephone. They all told us they felt that there were enough staff and that their relatives were supported by trained staff. One relative said "I couldn't ask for better, they are wonderful". Another person told us 'They have amazing equipment to support my relative with their epilepsy, for example having a sensor matt under their mattress to alert staff if my relative was having a seizure whilst asleep at night.' Relatives of people spoke highly of staff and described them as "Caring" and "Professional". They told us that they would feel confident to raise a complaint should they need to do so.
People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
There were enough qualified, skilled and experienced staff to meet people's needs.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.