• Care Home
  • Care home

Archived: Avenues South East - 39 Beresford Gardens

Overall: Good read more about inspection ratings

Cliftonville, Margate, Kent, CT9 3AG (020) 8308 2900

Provided and run by:
Avenues South East

Latest inspection summary

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Background to this inspection

Updated 1 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

39 Beresford Gardens is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. 39 Beresford Gardens accommodates up to four people in one adapted building. At the time of our inspection two people were living there.

The home has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieved the best possible outcomes. The principles reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice, and independence. The people living at the home received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

The home had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the home is run and for the quality and safety of the care provided. There had been a change of registered manager since the last inspection and the new registered manager had been in post since December 2018.

Notice of inspection:

The inspection was unannounced.

What we did:

We reviewed information we had received about the home, including feedback from one health and social care professional and details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the home, what the home does well and improvements they plan to make. We used all this information to plan our inspection.

During inspection we looked at the following:

• The environment

• We met the people living at the home

• We spoke to three members of staff, the registered manager and the area manager.

• Care records

• Medicines records

• Records of accidents and incidents

• Audits and quality assurance reports

• Two staff recruitment files

• Staff training records

• Rotas

• Health and safety information

Following this inspection, the registered manager provided us with additional information we requested around action plans and surveys and we received feedback from one relative.

Overall inspection

Good

Updated 1 May 2019

About the service: 39 Beresford Gardens is a residential care home that was registered to provide personal care for up to four people living with a learning disability. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home.

People’s experience of using this service:

• The home applied the principles and values of Registering the Right Support and other best practice guidance. These ensured people who live at the home can live as full a life as possible and achieve the best possible outcomes that include control, choice, inclusion and independence.

• People with complex health needs received personalised care and support specific to their needs and preferences; were supported by caring staff who knew their needs well, and were encouraged to remain as independent as possible.

• The environment had been tailored to meet people’s needs and preferences and risks were mitigated to ensure peoples safety.

• The provider promoted a culture at the home of the least restrictive approach which had led to less behaviour that challenged and positive outcomes for people. For example, less use of ‘as required’ medicines and more engagement with staff.

• People were supported with their communication needs to enable them to have as much choice and control of their lives as possible and staff worked in partnership with other agencies to achieve this.

• The registered manager was proactive in making improvements to the home and people’s quality of care.

• The home continued to meet the characteristics of Good in all areas.

Rating at last inspection: Good (Last report published 3 August 2016).

Why we inspected: This was a comprehensive planned inspection.

Follow up: We will continue to monitor this home and plan to inspect in line with our reinspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk