20 September 2012
During a routine inspection
When we talked to some of the people who used the service they told us that they regularly talked with the managers and found it easy to approach them should they have any issues about the staff or the service that was being provided. One person said that if they had any concerns they would 'Go straight to (manager)'.
People told us that the staff were usually punctual and if there was going to be a delay they would receive a telephone call to keep them informed. One person told us 'You know where you are with them'.
People said that they were treated with respect and their privacy was maintained. They said that the staff were always polite and helpful.
One person told us that they were aware that staff had received training in the care of a particular condition from which they suffered. They told us that this showed how interested the staff were in providing the proper care.
We asked what they thought of their care and they replied with comments like 'Very hard to criticise them' and 'They are very good'.