- Homecare service
Horizon Homecare (Southern) Ltd
Report from 7 March 2024 assessment
Contents
Ratings
Our view of the service
Horizon Homecare (Southern) Ltd is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 230 people receiving personal care from the service. Learning from events and continual improvement were instrumental to the service. Leadership was visible and staff had committed to a common goal, to provide high quality care to people using the service. Governance systems were operating effectively and underpinned by robust policies and procedures.
People's experience of this service
People were safe and confident in their support provided by Horizon Homecare (Southern) Limited. People and their relatives were complimentary about the service, their views were captured through a variety of channels such as surveys, telephone audits and during reviews of care. People and their loved ones told us during our assessment they felt involved in the service and many told us tales of how receiving the support from Horizon Homecare (Southern) Limited had enable them to remain safe and build their confidence at home. Care was delivered in a safe way with risks assessed and carefully planned visits. Staff knew how to keep people safe, what to do if they had concerns and confidence matters would be addressed. Staff were recruited safely, received training, and were kept informed. Medicines were managed safely within the service and strict infection prevention and control procedures were in place to ensure everyone was safe. Horizon Homecare (Southern) Limited worked well with partners and the community. Everyone understood their role and were clear in their part of making the service work well. Improvements had been sustained and built upon this had become the culture of the service.