18 May 2023
During a routine inspection
Ashfield Care Home is a residential care home providing personal care to up to 23 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 22 people using the service.
Ashfield Care Home accommodates people in one adapted building across 3 floors, accessible by a lift. The service had recently developed 3 one bedroom flats at the rear of the property which accommodates people of lower dependency. Residents had access to a communal lounge, dining area and garden.
People’s experience of using this service and what we found
People received safe and effective care from a qualified and competent staff team. The service ensured people’s safety by ensuring risks to people were appropriately identified and managed. People were protected from abuse or risks of abuse as staff were trained in safeguarding and knew their responsibilities to raise concerns. Staff ensured people received their medicines safely. People were protected from the risk of infections as staff adhered to infection control measures.
Managers assessed people’s needs and made sure these were reflected in their care plans. The service served healthy meals to people and staff knew how to support each person with their eating and drinking needs. Staff also promoted people’s health and wellbeing by making sure they had appropriate access to healthcare services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring, respected people’s differences and promoted their independence. Staff knew people well and delivered care according to people’s specific needs. People were encouraged to stay active as much as possible and engage among each other in activities organised by staff.
The leadership team was supportive and aware of their duties. Managers and staff had worked together to implement positive changes and address previously identified shortfalls. Systems were in place to manage complaints, capture people’s views and assess the quality of service.
People, their relatives and staff were overall satisfied with the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 23 May 2022) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was carried out to follow up on actions we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.