Archived: Chaseview Care Home

Updated 5 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook an unannounced inspection of Chaseview on 9 February 2016. This inspection was carried out in response to concerns raised by a local authority. The concerns raised included the lack of nursing staff employed, gaps in people’s records regarding the consumption of fluids and bathroom maintenance. We inspected the service against two of the five questions we ask about services: is the service safe and effective?

The inspection was undertaken by one inspector. Before the inspection we spoke with one representative from the local authority, reviewed notifications received at the Care Quality Commission (CQC) and the previous inspection report where the service was found to be good. During the inspection, we spoke with the registered manager at Chaseview and observed a daily meeting the registered manager had with the deputy manager, auxiliary staff and lead staff from each unit. We spoke with six members of staff, reviewed five care records, and records relating to the management of the service including the home's continuous improvement plan and staff rotas. We observed care and support in communal areas of the four units in the home and we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk to us. After the inspection we spoke with a further two representatives from the local authority.

Updated 5 May 2016

Chaseview is a residential and nursing home which provides nursing and personal care for up to 120 older people. The home is divided into four separate units each with its own manager. At the time of this inspection there were 109 people using the service. This included people with dementia and people who were at the home for respite.

We last inspected the home on 11, 12, 14 and 15 May 2015. We carried out this unannounced focussed inspection on 9 February 2016 due to concerns raised by the local authority around the safety and effectiveness of the service provided. This inspection was carried out to check there were adequate numbers of nurses employed, appropriate building maintenance systems were in place, people were offered adequate amounts of food and drink to meet nutritional and hydration needs and the provider was working with the legal requirements of the Mental Capacity Act (2005).

There was a registered manager at this home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At this inspection, we found there was enough nursing staff employed and the provider was in the process of recruiting a nurse to fill the vacancy they had. The home had systems in place to maintain the environment and there were plans to carry out a full refurbishment of the bathrooms this year. People had risk assessments carried out to minimise risks associated with their care. There were enough staff to care for people safely. The registered manager had a daily meeting with staff in the home to ensure they were kept up-to-date with any concerns.

We found that staff had received relevant training and provided the service to people within the legal requirements of the Mental Capacity Act (2005). There were systems in place to ensure people who were at risk of malnutrition or dehydration were monitored and staff had received training in nutrition and hydration. Records showed that people had access to healthcare professionals as required.