17 January 2014
During a routine inspection
We saw the complaints procedure was available to people who used and visited the service. The one person who used the service told us that they knew how to make a complaint but had never had the need to do so because they were very happy with the service. Staff told us how they would support people to raise concerns if they could not do so themselves.
The person who used the service was happy with the care they received and told us they saw a range of health professionals for advice and treatment. We found that staff helped to make sure health and social care was well coordinated and provided by a range of professionals.
We found that the numbers of staff provided was based on people's individual need and regularly reviewed to ensure that there was adequate support available to meet the needs of the people who used the service.
We found the one person who used the service was able to express their views about the service via daily activities of living, surveys and meetings. Audits and checks were completed to monitor quality and where further action was required, this was put in place in order to improve services.