2 February 2013
During a routine inspection
We found that people were treated with respect. Records showed how staff involved people in their care and treatment.
We saw that people were well presented and wore clothes that reflected their own preferences, style, and gender. One person said, 'I have lived here all my life, I like it.' People had regular access to see other health professionals, when needed.
We found that arrangements were in place to ensure that people were safeguarded from harm.
We found that recruitment and section processes were consistent. Arrangements were in place to ensure that only staff suitable to work with vulnerable adults were employed.
Systems were in place to record and follow-up complaints and comments although none had been received. One person said, 'I am really happy here.'