The Anchorage Care Home is registered with the Care Quality Commission to provide personal care for up to 40 older people who may have physical disabilities and dementia related conditions. It comprises of two units, the Haverstoe Suite which is newly refurbished and provides enhanced dementia care for up to 10 people, and the Anchorage which currently has 28 people living there.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This inspection was unannounced and was undertaken on 5 and 8 January 2015. The previous inspection of the service took place on 10 October 2013 and was found to be compliant with the regulations inspected.
People who used the service told us they were safe. Comments included, “XXX is a lot safer here than at home”, “I feel very safe”, “The best thing about here is that I am protected from any falls and things like that” and “It’s (the home) incredibly clean and safe.”
Medicines were stored securely and administered safely. Records showed people received their medicines on time and in accordance with their prescription.
People who used the service received regular positive interaction from members of staff. The service monitored closely the levels of staff interaction.
The service was kept clean. The building was well maintained and furnished.
People were supported by staff to maintain their privacy, dignity and independence. Everyone looked clean and well-cared for. Staff involved people in choices about their daily living and treated them with compassion, kindness, and respect.
People had access to a wide range of activities. People were provided with one to one support and a wide variety of activities to suit their individual needs. Relatives and friends were able to visit at any time.
The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS) and staff followed the Mental Capacity Act 2005 for people who lacked capacity to make decisions for themselves. These safeguards provide a legal framework to ensure people were only deprived of their liberty when there was no other way to care for them or to safely provide treatment.
People’s care plans were written to meet people’s individual needs. The service was responsive to people.
People who used the service knew how to make a complaint. People felt they were able to express their views at any time and that they were listened to.
Leadership and management of the service was good. There were systems in place to effectively monitor the quality of the service.