The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

Cantourage Clinic Ltd

Overall: Good read more about inspection ratings

238-240 Bethnal Green Road, London, E2 0AA (020) 8050 9596

Provided and run by:
Cantourage Clinic Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Cantourage Clinic Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Cantourage Clinic Ltd, you can give feedback on this service.

26 & 27 October 2022

During a routine inspection

This service is rated as Good overall. This is the first inspection of this provider.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Cantourage Clinic as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The lead nurse is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Cantourage Clinic provides medical treatment for patients focused around the use of Cannabis-based products for medicinal use (CBPMs) by experienced medical staff working within the latest Governmental guidelines.

Our key findings were:

  • Care and treatment was delivered according to evidence- based guidelines.
  • The provider had systems in place to protect people from avoidable harm and abuse.
  • There was a clear vision to provide a safe, personalised, high quality service.
  • Some policies did not provide clear guidance to clinical staff such as the medicines management and the prescribing policy.
  • All staff we spoke to felt valued by the leaders and said there was a high level of staff support and engagement.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • The service had a comprehensive business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.
  • We saw evidence that the provider was engaged with other international clinics in relation to furthering the understanding and developing this area of medicine.

The areas where the provider should make improvements are:

  • Establish systems to monitor that all patient records contain information to confirm that the decision to prescribe was made in line with relative guidance.
  • Establish systems to ensure full audit cycles are completed and show clear actions and learning.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services