The Hollies

Updated 9 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 March 2021 and was announced.

Updated 9 April 2021

The Hollies is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service is registered to provide accommodation and personal care for up to 21 people. People who use the service may have a learning disability or mental health needs. At the time of the inspection, 21 people were living in the home but not everyone using The Hollies received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Whilst the Hollies was not originally designed with the principles of Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion, so that people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The registered manager ensured that staffing levels were flexible and responsive to people’s needs and people could be assured that they had choice and control over their care.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good.

People’s needs and risks were assessed and planned for. People's nutritional needs were met, people liked the food and had a choice. People were supported to have access to health services and receive ongoing healthcare support.

People were treated with kindness and respect. Their privacy was respected and their independence promoted.

People received personalised care that was responsive to their needs. People had not complained, but were regularly reminded of how they could do this if they wanted to. No one was receiving end of life care; however, this had been considered where necessary.

Quality assurance systems were in place and the registered manager knew people well and was approachable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The building itself needed improving, there are plans in place for this.

The previous CQC rating was displayed as required.