We carried out a review of the data available to us about Helping Hands Enfield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Enfield, you can give feedback on this service.
Helping Hands Enfield is a domiciliary care agency providing personal care to people living in their own homes. These include older people, people living with dementia and people with a physical disability. At the time of our inspection it was providing personal care to 21 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care from staff who knew them well. There was a safeguarding policy in place and the registered manager and staff knew how to identify and report any concerns.
Staff had been safely recruited and pre-employment checks carried out, and the service had enough staff currently to meet the needs of the people using the service.
Staff had received an induction and training to enable them to meet people’s needs. We saw that supervisions, spot checks, competency checks and meetings for staff were carried out and staff told us they felt supported by the registered manager to perform their role. People were supported with their medicines by trained members of staff where required.
The registered manager carried out an assessment of people’s needs and how they liked to be cared for. Care plans included guidance for staff on how to meet those needs. People’s nutritional needs were met. They were supported to maintain a balanced diet and where required supported to eat and drink.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff told us they had access to personal protective equipment (PPE) and there were effective infection control measures in place. People confirmed appropriate PPE was worn by staff when being provided with care and support.
We received positive feedback about the leadership and management of the service. There were systems in place to monitor, maintain and improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 25 March 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.