We carried out a review of the data available to us about Right at Home Hillingdon & Uxbridge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Hillingdon & Uxbridge, you can give feedback on this service.
Right at Home Hillingdon & Uxbridge is a domiciliary care agency providing personal care to people living in their own houses and flats. It provides a service to adults. At the time of our inspection 5 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks had been assessed and risk mitigation plans put in place. People were satisfied with the care they received and felt safe. The provider followed safe recruitment practices to help ensure suitable people were employed. Staff received appropriate training to meet people’s care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were aware of people’s preferences and care plans provided information about people’s care needs. People were supported by the same staff who were kind and caring.
People using the service, their relatives and staff told us the provider was available and responded to any concerns.
The provider had procedures for managing incidents, accidents, safeguarding alerts and complaints, and quality monitoring processes in place, to help monitor and improve service delivery.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 5 May 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.