Care 2 U Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The service was well-led. The systems in place were effective in identifying areas of improvement. When needed action was taken to make changes and drive further improvements. Staff spoke positively about the company and the support they received.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff felt supported and listened to by the registered manager and the management team. They told us they could raise their concerns through meetings and supervisions. Staff told us they enjoyed working for the company. One staff member said, “It’s a good place to work, I am happy with everything and have no concerns.” The registered manager and the nominated individual were able to explain how the service and people’s care was monitored. They explained how audits were used to identify areas of improvement and actions they would take if needed.

There were effective systems in place to monitor the quality of the service and when needed this information was used to make changes. Quality checks were completed to ensure care calls were delivered when needed and for the correct amount of time. Checks were also completed to ensure people’s care was delivered and reviewed in line with their assessed needs. There was evidence to show action had been taken when needed to make changes, and drive improvement within the service. Staff understood their roles and responsibilities and there were clear lines of delegation. We had been notified of reportable events that had happened within the service in line with the providers legal responsibility to so do.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.