Archived: Sunrise Operations Fleet Limited

Updated 12 January 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 25 and 26 October 2016 and it was unannounced. The inspection team consisted of one inspector.

At the time of the inspection there were 76 people being supported by the service. Three of these people did not receive support with their personal care needs. We reviewed the information we held about the service. This included notifications about important events which the service is required to send us by law. We also spoke with two healthcare professionals regarding the service.

We reviewed the Provider Information Return (PIR) which had been completed by the registered manager. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service.

We spoke with 18 people who were using the service. We also spoke with six people’s relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We spoke with 14 staff which included five care staff, the activity co-ordinator, catering co-ordinator, two unit care co-ordinators, two wellbeing team leaders, the business office co-ordinator and the registered manager. We reviewed 12 people's care files, five care staff records and records relating to the general management of the service.

Updated 12 January 2017

We inspected Sunrise Operations Fleet Limited on the 25 and 26 October 2016. Sunrise Fleet provides accommodation and personal care to older people. The home also has a specific care unit for people living with dementia. The home offers a service for up to 78 people. At the time of our visit 76 people were using the service; however three people were independent with their care needs. This was an unannounced inspection.

We last inspected the home in January 2014 and found the provider was meeting the relevant regulations.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People enjoyed living in Sunrise Fleet. People told us they felt safe at the service and enjoyed active and social lives. People had access to a range of activities and events which was tailored to their individual needs and preferences. People felt cared for and happy. Relatives spoke positively about the service and felt they had peace of mind that their loved ones were safe.

People were supported with their ongoing healthcare needs. The home employed wellbeing team leaders who helped co-ordinate and arrange people’s healthcare appointments and needs. The wellbeing team linked with people’s GP to ensure people had access to the healthcare they needed. People received their medicines as prescribed. Where people were able to staff supported them to self-administer and manage their medicines.

People had access to plenty of food and drink. People told us they enjoyed the food they received within the home, and spoke positively about the home’s bistro and access to all the food and fluid they needed. Where people needed support to meet their nutritional needs, these needs were met.

People were supported by staff who were supported and trained to meet people’s individual needs. Staff were supported to develop and access additional training to further improve their skills.

Staff benefitted from strong leadership from a committed management team. There were enough staff with appropriate skills deployed to meet the needs of people living at the service. Staff spoke positively about the support they received from the manager and the provider.

People and their relatives spoke positively about the management of the service. The registered manager ensured people, their relatives and external healthcare professionals’ views were listened to and acted upon. The registered manager and provider had systems to assess, monitor and improve the quality of service people received at Sunrise Operations Fleet Limited.