When carried out our unannounced visit we spoke to a person who told us that they appreciated the 'relaxed attitude' and flexible mealtimes offered by the home. This meant that as a person who liked to rise later in the morning they could start the day as they chose. This person told us that they 'quite like it here' and that 'people are nice'.We spoke to another person together with their relative who told us that they had 'no worries' about the home. The resident said the staff 'look after you' and that the registered manager was 'very nice' and 'listens to my problems'. They said 'I like it here; it's very natural'.
In a conversation with two other residents we were told that care staff 'treat you decently' and that they 'get on with them'. They told us that they would like comfortable chairs in the small dining lounge so that they could relax with coffee after a meal. We saw later in the visit that this request had been made to staff and they were making arrangements to accommodate it.
One person expressed concerns about other people's commodes being left too long without emptying.
We spoke to a relative of a person who lived in the home and while they expressed satisfaction with the care given they told us of a concern about the timeliness of medication for their relative. We explored this issue with the home's management and were satisfied that this was not a concern.
In a conversation with two other residents we were told that care staff 'treat you decently' and that they 'get on with them'.
We spoke to a relative of a person who lived in the home and we asked if they were ever worried as to the safety of their family member and they said they were not.
We spoke to a person who lived in the home together with their relative who told us that they had 'no worries' about the home. The resident said that if they were frightened or worried they 'wouldn't hesitate' to talk to the registered manager or another 'responsible person'.
Another resident to whom we spoke said they felt 'safe enough'.
We spoke to a relative of a person who lived in the home. They commented positively on the cleanliness of the home but did say that a year previously this had not been so. They said they thought that at the time the home had not had enough staff around.
One person had not been able to find coffee cups and cutlery in a kitchen so that they could make a drink. They told us they that this was because there was not enough staff. However we understood that this kitchen was rarely used for that purpose and so had not been stocked.