Fosse Way View Care Home

Fosse Way View Care Home is a care home registered to provide personal and nursing care, including to those living with dementia. The service can support up to 70 people, at the time of our inspection 27 people were living at the home, no one was in receipt of nursing care. Fosse Way View Care Home is purpose built and split over three floors with communal areas on the ground and first floor. There were large landscaped gardens to the rear of the property.

People’s experience of using this service and what we found

People’s wellbeing was at the heart of the service and was enhanced by person-centred activity planning. Social opportunities were widespread and took place within the community as well as the home.

Staff were knowledgeable and able to support people to make informed decisions on their care. Relatives were included and updated on people’s progress. Feedback consistently showed people were supported to achieve their personal aims and goals and develop new ones.

People received care from staff who were safely recruited and had the right mix of training and skills to support them. Everyone we spoke with at the home told us they felt safe and were encouraged to remain as independent as possible.

People received their medicines safely and in line with their wishes. Staff encouraged people to be knowledgeable about their medical conditions and the medicines they were taking to enable them to make informed decisions.

Care plans were person centred and described how people wished to receive their care. People were encouraged to eat and drink a nutritionally balanced diet. People told us the food was to a high standard and that mealtimes were an enjoyable social occasion.

Staff were knowledgeable about people needs and made appropriate referrals to other professionals for support and guidance which ensured people continuously received a high standard of care.

The service had a complaints procedure in place. People and their relatives told us they never had to complain as they could bring anything to the staff's attention, and it would be addressed. We saw that many compliments had been received.

Staff had a clear understanding of their roles and responsibilities and regularly received feedback from management. There was an open and honest culture for sharing information and learning lessons when thing went wrong which promoted a safe environment for people and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 26 May 2021 and this is the first inspection.

During the inspection the provider changed legal entity on the 1 July 2022. This remained the same provider and was a change in name only.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.