29 June 2012
During a routine inspection
Everyone we spoke with praised the commitment of the staff and manager and that the staff were "almost falling over backwards" in carrying out their duties. More than one person commented on how cheerful the staff were and how they had a "friendly chat" and "a good laugh" with them. It was evident in the way people spoke about the support staff that there was a good supportive relationship at work with mutual respect. People told us they would recommend the service to others and some said they had done so. One person told us about the "commitment" of the manager and staff especially when the weather was bad.
People told us that the service was "reliable and responsive" and that they could react to changing support needs quickly. For some people having the support the service gave made it possible for them to retain their independence and be able to go out and take part in things they enjoyed doing.