Kirk House Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed and reviewed regularly to ensure staff were able to effectively meet people’s needs. Care records were detailed and person centred and reflected people’s needs, wishes and choices.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were happy about how their care needs were assessed and recorded and were able to speak with staff and management any time about their care needs. One person said, “The care staff are so careful and considerate with me and offer me choices.”

Staff used care plans to guide them to care for people in the most effective way. One staff member said, “We record all updates on our hand-held devices and ensure the relevant health agencies are informed when needed. We use care plans and risk assessments and involve families in people’s care.” Staff feedback to seniors and the management team when people’s needs changed so care plans remained current and up to date.

Leaders completed assessments in various forms to collate as much information as possible about people’s needs, wishes and preferences. For example, the management team completed life history questionnaires with people and their families. The clinical lead said, “It covers everything from basic preferences to protected characteristics. We formulate a more robust care plan based on this.”

People told us they had access to services, information, and support as they needed them. One person gave us examples of staff supported them and said, “They [staff] make me feel at home and do everything to keep me happy. Staff don’t refer to us as patients and treat us respectfully.”

Staff consulted with senior staff, management and external professionals to enable them to care for people in the most appropriate and relevant way. A staff member told us, “We have a good learning culture here. We have the training we need, and we have handovers to discuss people’s changing needs.” The management team liaised with people and their families to ensure the care being delivered was in line with what was important to people. The management team had good working relationships with health professionals such as GP’s and physio and occupational therapists.

Records were detailed and up to date. These were reviewed regularly and updated as necessary. This supported staff to be able to deliver effective care.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.