Hollie Hill Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People gave feedback that food quality was variable and staff also raised that menus weren't always reflective of what was available. The service had just undergone a huge change in catering personnel and the management team were confident that quality and processes around food would now improve. People received support from a staff team who worked well with other professionals. People told us staff worked with their GP, physio, OT, community nurse and social worker. A range of healthcare professionals were involved in people's care and regularly attended the service, and this was reflected in care records. Multi-disciplinary team meetings took place with people and their social workers, care managers, advocates,and staff which ensured care was joined up and aligned to people's individual needs.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

People all stated the permanent staff team knew them well but had concerns that agency staff did not know their needs well. One person told us, “Agency staff just slow everything up, I worry about being ill when the agency staff are on. The staff here need better support and help.”

Staff confirmed and we saw that they had the skills and knowledge to carry out their role effectively. Staff completed training in relevant areas to ensure they could carry out their role safely and competently. Staff fed back training could be delivered in chunks rather than all at one time, but they felt it was relevant and helpful. Staff supervisions were in place but had lapsed from the providers expectations due to management changes. Staff did tell us they could approach management. One staff member said “[Name] the manager, always listens as well as she should.”

People’s needs were assessed before they came to use the service. Staff worked with professionals to ensure people’s needs could be met. The 10 intermediate care beds had an impact on resources and assessments from the hospital teams were often lacking detail. Staff working on the area with the intermediate care beds did state they got good handovers from senior care workers.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.